CONTACT US

Please contact our friendly staff during operating hours if you have any questions about our products and services. We will do our very best to assist you with your enquiry.

Operating Hours:

9am to 5pm EST Australian time.

Monday to Friday, excluding public holidays.

Telephone : 1300 909 266

Facsimile : 1300 909 445

Address : PO Box 789, Broadway, NSW, Australia, 2007

Email : admin@florenceandferrari.com

Website : www.florenceandferrari.com
 

CONTACT US

Please contact our friendly staff during operating hours if you have any questions about our products and services. We will do our very best to assist you with your enquiry.

Operating Hours:

9am to 5pm EST Australian time.

Monday to Friday, excluding public holidays.

Telephone : 1300 909 266

Facsimile : 1300 909 445

Address : PO Box 789, Broadway, NSW, Australia, 2007

Email : admin@florenceandferrari.com

Website : www.florenceandferrari.com
 

All data marked with star (*) are needed for company purposes; other data can be omitted. We will answer your question as soon as possible.
First Name*
Last Name*
Email Address*
Order Number
Phone
Enquiry
  Please send me a copy of this email

Florence & Ferrari Privacy Policy govern the processing of all personal data collected from you in connection with your purchase of products through this Site.
We recommend that you read our Privacy Policy, which explains our privacy practices.

Florence & Ferrari value your personal data and inform you that your personal data shall be processed for different purposes with your consent. In no case, however, your personal data shall be assigned or sold to third parties for such third parties’ marketing purposes or spread.

We inform you that Florence & Ferrari shall process your personal data exclusively for the purposes of the transactions carried out the context of the EAOS.

The Florence & Ferrari, with your consent, shall process your personal data (a) for marketing initiatives (also by email) and for providing you with updates on our products, events, loyalty programs and similar initiatives; (b) (c) the storing of your personal preferences by the Florence & Ferrari for optimizing your online shopping experience.  

This website is protected by secure sockets layer provided by web105 and is able to accept 128 bit or greater.

INFORMATION ON PERSONAL DATA PROCESSING

Florence & Ferrari and the other companies of the Florence & Ferrari hereby inform you on the processing of personal data collected by the Florence & Ferrari Companies through this website. Personal data - provided by you or otherwise acquired, also through third parties – shall be processed in compliance of the applicable legal provisions, including the provisions related to data security. Processing of personal data is made manually and with the support of IT devices with procedures and logics strictly related to the purposes of each processing, as herein specified. We shall reduce to the minimum extent the processing of Personal data that is not necessary for the specific relevant purposes. The Florence & Ferrari shall process the Personal data for activities related to the conclusion and/or performance of contractual relationship with you (communication to third parties included), such as, e.g. loyalty initiatives; and/or to exercise or defend rights related to the relationship with customers; and/or to fulfill any obligation provided by law or regulations. Where the provision of Personal data is necessary for the conclusion and performance of a contractual relationship with the customer, is mandatory for the fulfillment of fulfill any obligation provided by law or regulations; in case the Personal data is not provided, this may cause the impossibility for the Florence & Ferrari to conclude and/or fulfill the relevant contractual relationship.

Furthermore, if you provide a specific consent, the Florence & Ferrari shall also have the right to process the Personal data for (a) marketing purposes (also by email) and to provide you with updates on our products, events, loyalty programs and similar initiatives; and/or (b) storing of your personal preferences for optimizing your online shopping experience (profiling). The provision of Personal data for those purposes is a faculty and in case you refuse there shall be no consequence. The Personal data shall be accessible to our personnel in charge of each processing activity and to the processor(s), if appointed. The list of the processors and of the persons / entities to whom the Personal data is communicated are available on request without charge. The Personal data will be communicated by the Florence & Ferrari to entities, authorities, public bodies, consultants (even associated), third parties providing technical or other services to Florence & Ferrari for the purposes of the processing as above stated, to third parties also in case of mergers, acquisitions, assignment of ongoing businesses and/or other corporate transactions and to any legitimate person/entity under the law. The above persons/entities will process the Personal data as autonomous data controller, processors and/or as persons in charge of the processing, for the purposes above specified. In consideration of the multinational structure of the Florence & Ferrari, your consent is a faculty but, in consideration of the characteristic our group of companies, a denial might influence the conclusion and/or performance of the relevant relationship with, your participation to the marketing initiatives and/or the storing of your personal preferences for optimizing your instore and online shopping experience. However, the Personal data shall not be communicated to third parties for marketing purposes of such third parties and shall not be spread.


This Privacy Policy is intended to provide you with all the information you need in order to understand our privacy practices. However, if you have any question regarding our privacy practices and this Privacy Policy, please contact during operating hours.

We do not sell products or services for purchase by children although we may sell children’s products or services for purchase by adults. If you are under 18, you may use this Site only with the consent of a parent or guardian.

WHO PROCESSES YOUR PERSONAL DATA

For organizational and operational purposes only Florence & Ferrari has appointed certain entities that will also process personal data of Users of this Site on the Data Controllers’ behalf ("Data Processors"). Such purposes are strictly connected to the performance of services provided by Florence & Ferrari, including the sale of products. The above-mentioned Data Processors have been chosen by Florence & Ferrari because of their experience in processing personal data, their sufficient guarantees with respect to compliance with applicable laws and regulations. In processing personal data of Users of this Site, our Data Processors will act only in accordance with instructions provided by Florence & Ferrari. We regularly verify that our Data Processors comply with our instructions and that they provide sufficient guarantees with respect to their compliance with applicable laws and regulations.

HOW DO WE USE PERSONAL DATA AND FOR WHAT PURPOSES

Your personal data is collected and processed by Florence & Ferrari for purposes which are strictly connected to the use for Florence & Ferrari, its services and the purchase of products. However, your personal data may also be used for other processing operations within the limits of such purposes. In particular, your personal data may be processed for the following purposes:

a) when you are executing purchasing procedures for products sold, including conclusion of an agreement for the purchase of products, we collect your personal data (for example, password, size, e-mail address, address for delivery, credit card numbers for payments and telephone numbers) on your order form only for the purpose of selling, picking and shipping the products ordered by you;

b) when you request service assistance, we collect your personal data (for example, your first and last names, e-mail address) for purposes strictly necessary to provide you with Florence & Ferrari Customer Service relevant to this Site and to the purchase of products on this Site;

c) when you register with the website we collect your personal data (for example,
your personal information, e-mail address, password, gender) through the relevant registration form (My Account) in order to provide you with services in reserved access areas of the Site and in order to send you Florence & Ferrari Newsletter, when specifically requested;

d) when you request technical assistance, we collect your personal data in order to provide you with information on net-surfing, Internet browsing or viewing and downloading web pages; or

e) when creating your Wish List, we process your personal data in order to customize our services for the purchase of products on the Site;

Florence & Ferrari will process your personal data generally by electronic means; however, in certain circumstances, paper-based means may be used (for example, when the processing of your personal data is required for the prevention of fraud against us).

Your personal data is stored in a way which allows Florence & Ferrari to identify you for the period that is strictly necessary for the original purposes for which such personal data are collected and subsequently processed, except as specifically provided herein, all in accordance with applicable laws.

Please report any changes to your personal data by contacting Florence & Ferrari via phone, fax or email in order to ensure that your personal data is always accurate and kept up-to-date.

Except as provided herein, your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Your personal data may only be communicated to identify third parties when it is necessary to process an order placed by you. For example, your personal data is disclosed to natural persons or legal entity to (i) perform electronic payment services, through credit/debit cards, (ii) process all sales of products; (iii) pick, pack and ship products; (iv) issue invoices for the sales of products; (v) collect payments for the sales of products from customers, and (vi) process all returns of products from customers. Moreover, your personal data may be disclosed to the police or to judicial authorities, in compliance with applicable laws and regulations and upon a formal request by such authorities for example for the purposes of preventing a fraud against us (anti-fraud services). Data Processors will also have access to your personal data, as stated in Section 2 of this Privacy Policy, for the specific purposes stated in that Section. In all the above circumstances, your consent for data processing will not be specifically requested.

Your personal data collected for the purposes of the transaction will not be transferred to any countries outside the Australia if such countries do not provide for an adequate level of protection of the privacy of individuals and without your previous consent. We inform you that the transfer of your personal data in the territory of Australia is admitted without your consent, because it is necessary to carry out the operations connected with your order.

Should the above be necessary in order to supply services to you or to execute contracts for the purchase of products between you and Florence & Ferrari, the transfer outside Australia of your personal data to any such countries will be carried out only after you are informed of such circumstance and, if required by law, with your previous consent and after the execution of specific contracts between Florence & Ferrari and all parties involved, in accordance with applicable laws and regulations.

We wish to inform you that Florence & Ferrari processes its Users’ personal data for purposes that are strictly connected to the supply of services through this Site, the execution of contracts related to the sale and purchase of products on this Site.

Florence & Ferrari may have access to third parties' personal data which is directly disclosed by its Users to Florence & Ferrari, for instance when a User buys a product to be sent to a friend, when the user who pays the purchase price for such product is different from the recipient of such product, or when a User wishes to recommend to a friend a service provided through this Site or the sale of a particular product posted on this Site.

In all cases involving the disclosure of information of a third party, you must obtain the consent of such individuals before disclosing their personal data to us and have informed said individuals about this Privacy Policy. You will be the only person liable in connection with the disclosure of information and data relevant to such third parties and with any other incompatible and unlawful use of such data if they have not provided you with their consent.

We may have access to your or third parties’ sensitive data (i.e. personal data allowing the disclosure of racial or ethic origin, religious, philosophical, sex life, health) only in the case such data is directly disclosed by Users to Data Processors. Please remember that any disclosure of sensitive data is not necessary for the services offered through this Site and any sensitive data will be cancelled if found. In all cases involving the disclosure of sensitive data to us, you will be the only person liable in connection with the disclosure and any illegal use of them by third party.

You agree to indemnify, defend and hold Florence & Ferrari and its respective affiliates harmless from any liability, loss, claims and expenses, including reasonable attorneys’ fees, arising from or related to any unauthorized disclosure of personally identifiable information of third parties or to any disclosure and use of your or third parties’ sensitive data.

WHAT HAPPENS IF YOU DO NOT DISCLOSE YOUR PERSONAL DATA?

4.1 Except as provided in the following section 4.2, the personal data we request you provide to us, including your e-mail address, your address, your credit/debit card numbers and your telephone number, is necessary for the processing of your order for the purchase of products on this Site to carry out obligations arising out of applicable laws and regulations or to supply other services provided through this Site upon your request.

4.2 Your refusal to provide certain personal data may prevent us from processing your order for the purchase of products sold by Florence & Ferrari and the website or from providing other services through this Site such as Florence & Ferrari, sending the Florence & Ferrari Newsletter, use of the Wish List, or recommending a product to a friend.

Your failure to provide personal data may justify our refusal to process your order for the purchase of products sold or to provide one or more services through this Site.

The disclosure of personal data to us other than that required in order to fulfill legal or contractual obligations or to provide the services requested by you is optional and does not have any effect on your use of Florence & Ferrari and its website and its services or on the purchase of products on this Site.

We will inform you if the personal data we ask you to provide is necessary or
optional by marking with an asterisk (*) the information that is necessary. Your failure to disclose optional personal data will not result in any obligation or penalty to you.

The disclosure of sensitive data is never requested and always not allowed.

TO WHOM YOUR PERSONAL DATA WILL BE DISCLOSED
Your personal data may be disclosed to third parties who provide specific services as Data Processors or who autonomously process personal data collected with the performance of a contract for the purchase of products. Any such disclosure will be conducted, in each instance, without exceeding the original purposes for which your personal data was collected and subsequently processed.

In addition, your personal data may be disclosed to third parties in order to (1) comply with applicable laws, (2) respond to governmental and judiciary inquiries, (3) comply with valid legal process, and (4) protect the rights or property of Florence & Ferrari.

In the event there is a change in the corporate structure of Florence & Ferrari including, without limitation, by merger, consolidation, sale, liquidation, or transfer of substantial assets, Florence & Ferrari may, in its sole discretion, transfer, sell or assign personal data collected on and through this Site, including, without limitation, personally identifiable information and aggregate information concerning Users, to one or more affiliated or unaffiliated third parties.

In any event your personal data will not be disclosed to third parties without you being informed or without your consent, when such consent is required by law, except as provided herein.

SECURITY MEASURES

We have adopted security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access and against other unlawful forms of data processing, as provided in this Privacy Policy.

Nevertheless, Florence & Ferrari cannot guarantee that the security measures adopted for the protection of this Site and the transmission of data and information through this Site will prevent or exclude any risk of unauthorized access to or loss of data. It is advisable that your computer be equipped with software devices for the protection of network data transmission and receipt (such as updated antivirus systems) and that your Internet service provider take appropriate measures for the security of network data transmission (such as firewalls and anti-spam filtering).

COOKIES

Florence & Ferrari uses automatic systems of data collection, such as cookies. A cookie is a device transmitted to the hard drive of an Internet user. While cookies do not contain intelligible information, they allow us to link an Internet user to personal information provided by such user through the Florence & Ferrari website. Cookies are disseminated by our servers and no one may gain access to the information contained therein. Only Florence & Ferrari processes information collected by cookies, in a collective and anonymous way, in order to optimize its services and this Site for the needs and preferences of Users and to prepare customized web pages.

We disseminate cookies in connection with functions such as browsing the catalogue, purchasing products on-line and supplying services reserved to registered users.

As you may know, each Internet browser allows the deletion of cookies after each session. Your Internet browser contains instructions on how to carry out these procedures of deletion. Please access the appropriate instructions section on your Internet browser if you wish to delete cookies.

Your acceptance of our automatic procedures of collection of data and the use of cookies is necessary to take advantage of many features and services offered through this website, including the purchase of products. If you set your browser to block or delete cookies, we cannot guarantee that you will have access to all the features and services offered through this Site (for example, your computer may not be able to display the image of the product you are in the process of purchasing).

YOUR RIGHT TO ACCESS PERSONAL DATA AND FURTHER RIGHTS

You are entitled to obtain, at any time, confirmation from Florence & Ferrari as to whether or not data relating to you is being processed, even if not yet registered, and the communication of any such data in an intelligible form.

Moreover, you are entitled to receive from Florence & Ferrari information on the source from which we received your personal data; the purposes and means of processing your personal data; the logic involved in any electronic data processing; information regarding the data controllers and the data processors and the names of subjects and categories of subjects to whom your personal data may be disclosed or who may access your personal data (for example, the names of data processors). You can also find the above information in this Privacy Policy.

You are entitled to obtain at any time from Florence & Ferrari:

a) the updating, rectification or integration of your personal data;

b) the deletion, transformation into anonymous form or blocking of your personal data, which is processed in violation of the law, including when the storage of data is not necessary for the purposes for which it has been collected and subsequently processed;

c) the confirmation that the operations under letters a) and b) have been reported to whom the data were disclosed or disseminated, except when it becomes impossible to do so or if it means exceeding the protection of the right you are claiming.

You are entitled to object, in all or in part:

a) for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which it was collected;

b) to the processing of your personal data for advertising or direct marketing purposes or in order to sell products or to carry out marketing research or commercial communications.

GOVERNING LAW

The processing of personal data by Florence & Ferrari will be conducted in compliance with applicable Australia laws.

The Australian Personal Data Protection Code guarantees that the processing of your personal data will be carried out in compliance with the fundamental rights and freedoms of individuals and their dignity, with particular reference to confidentiality, identity and the right to personal data protection.

In particular we inform you that our Privacy Policy complies with Australian standards.

MODIFICATION AND UPDATING

Florence & Ferrari may amend or update from time to time all or any part of this Privacy Policy, whether or not required by a change in the applicable laws and regulation.

Our users will be notified of any amendment to or update of our Privacy Policy via emails or website. You should regularly access your emails or the website in order to review the most recent and updated version of our Privacy Policy.

 

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